The hardest part of delivering good customer service is when you need to give bad news to your customer. But this marketing podcast provides four tips for delivering great customer service when you have to tell a customer, “No.” As you will hear in the podcast, businesses can even use a bad situation to create a more loyal customer.
Listen or download below:Customer Service Tips: How to tell a customer no
This segment first aired during “Getting Down to Business” on Alaska’s Fox News Talk 1020.
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