Archive for the ‘Small Business’ Category

Small Business Marketing Spotlight: Legacy Farms

Friday, March 12th, 2010

Legacy Farms is a family farm in Indiana, owned by Paul and Jessica Kinslow, along with their children Alyssa and Brett. They breed and raise show-quality Boer goats. Paul Kinslow also sits on the Board of Directors for the American Boer Goat Association He is the Director for region 14 containing Indiana, Michigan and Kentucky. I caught up with Paul this week to chat with him about their small business.

The inspiration for their farm came from Jessica’s father, Jim Misiniec. Paul remembers, “Jim told us Boer goats were the next up-and-coming show animal. Jessica thought he was a nut. She had grown up showing hogs. He kept on us, and he finally convinced me.” Jim’s influence extends to their farm even today, “Our farm name, Legacy Farms, comes from the legacy that Jim left us. He taught Jessica the skills and work ethic that we are passing on to our children today.”

I next asked Paul to tell me his favorite part of owning a small business:

“What I enjoy is our family time. It’s not your typical small business.  We travel, show, care for the animals and make buying decisions as a family. It allows us to do things together. It’s not all fun, but it’s valuable time. The work ethic I’ve been able to teach Brett and Allie is that you get out of life what you put into it. In Allie’s first year she was the Junior Showman. In her second year, she was the Intermediate Showman at the Indiana State Fair. I’m proud of that.”

Paul and Jessica credit their faith as being the biggest reason for their success. Paul says, “We try to pray about every decision we make and try to put God first and foremost.”  He also credits Jessica with having “a great livestock eye.” She has developed that from years of being part of the livestock industry.

They also emphasize the constantly changing environment inherent in the livestock business. Paul advises, “It’s not so much luck as learning and applying that knowledge quickly. You have to be able to change your business plan very quickly.” He explains that standards and trends change each year, as new animals are named Grand Champion at the fairs and shows. It is of utmost importance to track those trends to stay ahead of them.

Legacy Farms approaches its marketing from an interesting angle. Their animals are their advertising. As they travel around the country, each show or fair presents an opportunity to increase the value of their farm and animals by how they place. This model can work for any livestock farm. Paul says, “We try to update the website every 2-3 weeks with photographs and animals for sale. But for the most part, you have to be seen. I could have the best animals in the country, but if no one sees them, it doesn’t matter. If you go to the shows and consistently place in the top, then people take notice of you.”

As we parted, Paul wanted to give some advice to livestock entrepreneurs thinking of starting out with Boer goats or other livestock:

“Start small. Ask a lot of questions. Livestock people are very willing to help. They have a very good work ethic and are all about the children and growing the industry. Pay attention to the market. When we got into it, we bought what we thought was pretty. We wasted a lot of money that way, and it took me two years to sell off the original livestock we bought. Learn what you’re buying. And don’t put yourself into a position where you can’t take care of the animals that you purchase. If you only have room for three goats, don’t buy five– no matter how much of a bargain it seems.”

The American Boer Goat Association is having their National Show in Louisville this year from June 7-12. There will be 1,200 head of animals represented by 400-500 exhibitors. Anyone interested in Boer goats is encouraged to attend. Call (325) 486-2242 for more information.

Small Business Marketing Test

Wednesday, March 3rd, 2010

In my last post, I presented 5 small business marketing rules. Based on these rules, how does your marketing stack up? Take the test to find out!

To add up your own scores, take the test below. To use the automatic calculator, take the Small Business Marketing Test here.

1. Be easy to do business with:
Do you make your customers go through hoops?

Many small businesses don’t realize how their processes affect their customers’ experiences. Answer the following questions to identify if you are “easy to do business with.” Feel free to create your own questions to suit your particular business.

  • Does our billing cycle consider the customers’ schedule? Or is it based solely on our convenience?
  • Are we open when customers want to buy?
  • When a customer calls, does a person answer the phone?
  • Has a customer ever said something like, “I love that you are a small business. It makes things so much easier for me.”?

On a scale of 1-10, with ten being the best, how would you rate your company in this category?

2. Communicate with your customers in ways that are meaningful to them.

If you don’t communicate with customers in ways that are meaningful to them, your messages will be ignored. Evaluate your communications with the following questions.

  • Do you know how different customers like to be contacted? Which ones prefer email? Which ones prefer phone?
  • How is the response rate on your print/TV/radio advertising? Are you settling for the industry averages, or do you outperform?
  • When you communicate with your customers, does the message resonate with them? Be wary of messages such as, “We have the best technology!”
  • Do customers receive consistent messages from your company?

Based on your answers to these questions, how would you rate your company on a scale of 1-10?

3. Know where you want to go – What are your business goals?

If your company finds communicating with customers difficult, perhaps it’s because the company doesn’t have a future vision. Answer the following questions to determine if you know where you wan to go.

  • What should your revenue be in three years?
  • Are you planning on introducing any new products or services?
  • How much do you want to grow, and what resources will you require to do it?
  • What steps have you taken today to help achieve your company’s future success?

On a scale of 1-10, how well do you know your company’s intended future?

4. Involve your team

“No man is an island.” If you have employees, they should understand your business and should participate in communicating your marketing message to customers.

  • Can you remember an instance where an employee came to you with an idea, and you let her run with it?
  • Do you share financial information, like revenue projections, with your employees?
  • Do your employees feel that they will succeed if the business succeeds?
  • Do you help your employees focus on the big picture, or are they always caught up in the day-to-day minutiae of their jobs?

Rate how well your employees are engaged in your business, on a scale of 1-10.

5. Keep at it – How are your implementation skills?

We all know the best plans are worthless if they aren’t implemented.

  • In the past year, how many initiatives have you started? How many have you finished?
  • Have you ever heard an employee say something like, “Oh, we’ll never finish this project. We started something just like it last year, and management got bored before we finished.”?
  • Once you make a decision, do you monitor its progess during implementation?
  • Do you ever have follow-up reports on your initiatives to measure their success?

Are you an implementation novice or master? Rate your company from 1-10.

Add up your scores. How did you fare? If your company scored less than 50, there’s work to do.

5 Small Business Marketing Rules

Friday, February 19th, 2010
  1. Be easy to do business with.
  2. Communicate with your customers in ways that are meaningful to them.
  3. Know where you want to go.
  4. Involve your team.
  5. Keep at it.

Not too complicated, right?

Small Business Marketing Spotlight: Reflected Spectrum Photography

Friday, January 15th, 2010

Reflected Spectrum Photography is an Indianapolis-based firm specializing in wedding photography, creative portraiture, and fine art photography. Although the business has only been in operation for a year, owner Laura Poland has turned it into a successful venture. Laura is a professional photographer who also runs the business. In this interview, she will share her advice for small business success, some challenges she has faced and the joy she has for photography. I’m certain readers will also enjoy the beautiful photographs she has supplied for this article.

Laura starts by telling us what she enjoys about owning her own business:

I love the freedom I get from owning a business.  I have full creative control over all my work, so I’m free to try new techniques and experiment with new ideas.  I’m also able to work at my own pace, set my own hours, and choose my own assignments.

But all small business owners discover challenges as they grow. For Reflected Spectrum Photography, Laura was already an experienced photographer, but running the other aspects of the business, such as sales, marketing and finance, was difficult at first. Since her core competency was photography, she sought advice:

I continue to learn as much as I can about these fields to improve my knowledge and skills in those areas, but I have also benefited greatly from the help of good consultants, such as Zoo In A Jungle Marketing and Andrew Technology. Having expert advice available has been extremely helpful to give my business a head start.

As with most successful small businesses, Reflected Spectrum Photography focuses on the customer experience and building relationships. Relationship-building is easier for small businesses than with large ones, which is a key competitive advantage of being small. Laura agrees and adds, “I really enjoy building relationships with all my clients. I find it very rewarding to be present at the most special moments in my clients’ lives, and to see how their children have grown at each new portrait session.”

Laura realizes that satisfying her clients involves more than delivering beautiful photographs, so she ensures they have a great experience during the photo shoot as well:

I try to help my clients feel relaxed and get them excited about having their pictures taken. If my clients are enjoying themselves, that allows me to capture special moments as they happen and preserve them as art, and I hope that they will be treasured for years to come. The most rewarding part of my job is seeing the expression on my clients’ faces when I’ve captured the perfect expression of happiness on their child’s face, or caught a spark of real emotion from their wedding day. If my customers enjoy the experience and love the results, they are likely to hire me again in the future and refer me to their friends.

As for building her customer base, Laura has employed a very successful web marketing strategy and client referral network. She says, “Before you can make a client happy, you first have to actually get some clients, so well planned sales and marketing strategies have played a key role in my success.”

As a successful small business owner, Laura parted with the following advice for aspiring entrepreneurs:

Before you start to focus on selling your products or services, build a solid foundation for your business to grow on.  Once you become successful, you may be too busy with your clients to focus on building a good web site, formulating targeted marketing initiatives, or finding a record keeping system that works for you.  If you need help with any of these things, don’t be afraid to ask!  Help is out there in many forms.  Books, forums, internet articles, and expert consultants are all available to help you get your business off to the right start.

Contact Info:

Reflected Spectrum Photography
Laura Poland
http://www.reflectedspectrum.com

Small Business Marketing Spotlight: Sugar Cupcakery

Friday, December 18th, 2009

Downtown Milford, Ohio has a sweet new addition this year. Sugar Cupcakery serves gourmet organic cupcakes and specialty teas. It is owned by sisters Krista Tevar and Karla Jennings and opened on Labor Day—after just six months of planning. They credit the business-friendly environment in Clermont County for their speedy open. They chose a charming building with a baking history—in the 1800s, it was Adam’s Bakery.

The idea for Sugar came late in 2008 when Krista and her family were in Delaware for Thanksgiving. They stopped by a cupcakery in Washington D.C., and she thought, “This would be a really fun business to have.” From there, the plan was set into action. She credits Karla for the creative energy behind Sugar Cupcakery’s design.

Karla, a photo stylist, develops the recipes and designed the trendy, colorful interior of Sugar. She explains that one of the challenges to effective design is creating a good plan and sticking with it, even in the face of contrary opinions. “Don’t listen to naysayers if you know your plan will work,” she advises.

Small business marketing focuses on relationships

Krista knows the importance customer relationships play in small businesses. She says,

“People who have never been here before are surprised by what they get. We deliver an experience with our cupcakes. It’s more than a take out place where you get a cupcake on a napkin. Our menu is very vague because we want to talk to people, and we want people to ask questions. We have a relationship with our clientele.”

Because they get to know their customers, Krista and Karla are able to help people with special dietary needs. They’ve worked with parents to create special recipes for children who’ve never had cupcakes—letting them share in the same birthday fun other children enjoy. They also offer special-order vegan and gluten-free cupcakes. Krista notes, “We only need a day’s notice for special orders. Just call us, and we’ll work with you.”

Social networking is a key marketing strategy

In an environment where many small business marketing departments can’t make heads or tails of social networking, Karla attributes Sugar’s success to two factors: location and social networking. She elaborates,

“Everyday, I post on Facebook, Twitter and Flickr. I try to link them all together. We get a lot of feedback. Social networking enables our customers to tell us what they think. It’s so rewarding because customers come in and say, ‘I follow you on Facebook! I know what your specials are!’ We try to get people to share their pictures. You just have to know how to tag everything, so that it links back to who you are. Always make sure to include the city, state and name of the business.”

Developing social networking and local relationships together have allowed Sugar to expand its influence to other opportunities. They have several corporate accounts, including with PNC Bank. Recently, Sidewinder Coffee in Northside starting carrying their cupcakes.

Among their cupcake and tea offerings, they also have a private room for parties or meetings. It holds between 20-40 people, has a patio and a flatscreen television for presentations or slide shows.

As with all small business endeavors, it hasn’t been easy to achieve success. In the beginning, obtaining cost-effective, fresh and organic ingredients was a challenge—sometimes they had to settle for what they could get. But through much research, networking and negotiating, they finally have suppliers that meet their demanding standards and still leave room for profit.

In their final comments, Krista and Karla leave us with advice for entrepreneurs just starting out:

“Save your money and be patient. It’s a lot of work. You have to do all the work yourself at first. You have to make sure you’re really organized, motivated and know what your business plan is. You really have to plan and outline. It’s less overwhelming if you plan.”

Sugar Cupcakery is a great example of a small business that understands marketing, customer relationships and how to use technology to get closer to their customers (instead of further away from them). They realize that having a great product isn’t enough to ensure success– although I can attest that their product is amazing.

Contact Details:

Sugar Cupcakery
32 Main Street
Milford, Oh 45150
sugarcupcakery.com
513-340-4166
sugarcupcakery@gmail.com

Hours:

Tuesday – Thursday 11am – 7pm
Friday and Saturday 11am – 10pm

Small Business Marketing for Retailers

Friday, December 11th, 2009

On “Getting Down to Business” with David Weatherholt, we talked about the holiday shopping season and what it means for retailers.

Black Friday has come and gone, and with it, many retailers hopes of enjoying a profitable November. In this podcast, I explain the history of Black Friday and Cyber Monday. This year’s performance was worse than last year’s already abysmal showing– consumers spent almost 8% less per person this year than last, resulting in an overall revenue increase of just 0.7%. Black Friday this year showed that we need to revolutionize our concept of how retailing works– for both large and small businesses. Consumers have changed the way they shop. To learn more, listen below:

Download the small business marketing for retailers MP3 file here. (13.38MB)

The Importance of an Internal Brand

Friday, November 27th, 2009

In this podcast, Gerhard Vierthaler and I talk with David Weatherholt, host of “Getting Down to Business,” about sales strategy and cold calling.

I advocate turning your marketing towards yourself to help all employees realize their roles in the sales process. A strong internal brand will improve your profitability, employee performance and your work environment.

Fortunately, small businesses are especially equipped to develop compelling internal brands. They are usually tight-knit organizations with a cohesive culture that can be harnessed to achieve a common company goal.

Download the advertising and promotions for small business MP3 file here. (13.38MB)

Creative Marketing Campaigns for Small Business Podcast

Friday, November 20th, 2009

Dave Weatherholt invited me on his show, “Getting Down to Business” to talk about creative marketing ideas for small business. What’s the most creative thing I could think to say?

“Every experience a customer has with you, they consider that marketing.”

Talk about room for creativity! If everything is marketing, then everything needs to be designed with your customer in mind.

During the show, I did offer listeners some creative marketing campaign ideas, while advising all small businesses to create a good strategy before embarking on creative promotions. Dave and I also discussed effective small business marketing campaigns and the reason for their success.

Download the advertising and promotions for small business MP3 file here. (13.38MB)

Blogging for Small Business

Friday, November 6th, 2009

Advice for small businesses thinking about starting a blog

There is an abundance of hype around blogging. Some people claim to have made a fortune with their blogs, while others assert blogs are frivolous and a waste of a business’ time. For most small businesses, the truth lies somewhere in between. A well-designed and regularly-updated blog can be a great addition to your marketing mix and sales-generating activities.

This article will explain the pros and cons of blogs for small businesses and give you some expert tips for publishing a successful blog.

Why a blog is great for your small business

  • Blogs are great for search engine optimization (SEO). You can incorporate your keywords, the content changes regularly, and other websites will likely link to your posts. Search engines love all of these things.
  • If you do it right, you will become a trusted resource for your desired audience. Trust will lead to customer relationships. Relationships lead to profit.
  • When a potential customer contacts you after reading your blog, you have the advantage of being a partner instead of a vendor.
  • As an expert in your field (hopefully), you should easily be able to create content of value for your desired audience.

Why blogs are terrible for some small businesses

  • You have to update a blog frequently for it to matter. If you aren’t updating once a week, any readers you gain will lose interest. Dormant blogs also do nothing for your search engine rankings.
  • Your blog must be interesting to your desired audience, or you will be writing to an empty room (forgive the mixed metaphor).
  • Blogging is a long-term part of your success. There won’t be immediate gratification, but as you build a reputation and body of work, you will see results.

Things successful bloggers know

Make your blog an integral part of your website. Don’t create a blog that no one can find. Replacing your home page with your blog is often a good solution for small businesses, especially if your home page currently says something generic like, “Welcome!”

Investigate blogging software to find the right option for you. For my clients, I use WordPress blogs. The software is easy to use and highly customizable—and free!

Blogging requires discipline. Make a schedule and stick to it. Create an editorial calendar. Set apart time each week dedicated to writing. If you have trouble doing this, find someone who will hold you accountable.

Get a professional editor who knows your goals. Regina Spektor has a song all about editing, and she sings, “You can write, but you can’t edit.” She might as well be singing to the world, because behind every great writer is a great editor. If you want proof, ask for my original draft of this article.

Work on finding “your voice.” Every great writer has a distinctive voice. Writers aren’t born with these voices; they cultivate them. A professional editor will also help with your writer’s voice.

If you have trouble getting started writing, or your sentences come out in an incoherent jumble, just start typing exactly how you talk. Imagine you are talking to a friend, potential client or your aunt—whatever makes you comfortable. Consider getting a voice recorder and speaking your posts before you write them.

If you want other bloggers to visit your blog, post links to articles and to comment, you have to do the same for them.  It’s as simple as the biblical advice in Proverbs, “A man that hath friends must show himself friendly.” Just replace “man” with “blogger.”

Learn about (or hire someone who knows about) search engine optimization. All the concepts from my post on growing visitors to your website apply. If you do SEO right, your blog will be tailor-made for helping the people searching for your products and services to find your website instead of your competitors’.

Write really useful articles for your desired audience. For example, if you are a caterer, consider writing about the top five appetizers to impress guests rather than the latest innovations in keeping food warm. A caterer wants potential clients to find her blog, not necessarily industry-insiders.

Thinking about starting a blog for your small business but still need more advice? Feel free to give me a call or email me with your questions—513.833.4203 or amanda@zooinajungle.com

Small Business Advertising and Promotions Podcast

Monday, October 19th, 2009

Small businesses face many challenges in their advertising and promotions efforts. “Where do we advertise?” “What should our ads say?” “Do I need to hire an expensive ad agency?” are some of the questions every small business faces.

David Taylor and I talk about small business marketing advertising and promotions with David Weatherholt on his show “Getting Down to Business.”

Download the advertising and promotions for small business MP3 file here. (10.73MB)