5 Perfect Times to Ask for a Referral

Asking for referrals makes many small business owners and salespeople uncomfortable. However, if you do a great job for customers and they are happy with you, customers are usually pleased to help you succeed and give you a referral. But customers often won’t think of referring your small business without prompting. You have to ask. […]

Creative and Keepable Business Cards for Your Small Business

Take a look at your business card. If it looks like this, your card is failing at marketing your small business: Custom printing technology has advanced to make many premium elements realistically affordable for small businesses, such as gold foil, rounded corners, double-sided printing and glorious full-color. Take advantage of these possibilities to turn your business card […]

A Small Business Marketing Campaign that Understands the Customer

James Free Jewelers is enjoying success with a clever marketing strategy tailored for engaged couples. With any bridal purchase over $5000, customers receive a free 4-day, 3-night honeymoon cruise. This offer is much more attention-grabbing and interesting than a straight percentage discount, while still preserving margin for the retailer. A full-price, 4-day Bahamas cruise with Norwegian […]

Why Do Customers Write Reviews?

Who are these people who write reviews on websites like Yelp, Amazon and Angie’s List? And why do they have so much power over your success? Contrary to some opinions I’ve heard, online reviewers usually aren’t just disgruntled customers or dishonest competitors in disguise. They view themselves as part of a community that plays an […]

The Pinterest Marketing Checklist

With 14.9 million users as of July 2012, Pinterest is certainly a growing social network. But should it be part of your marketing plan? If you answer “yes” to the questions in my Pinterest Marketing Checklist, a Pinterest marketing campaign should probably be in your future. Are a significant portion of your customers or influencers women? […]

Why Facebook Marketing Still Matters

Facebook’s stock price plummeted on the news that 83 million of its user accounts are fake— either duplicates, spambots or (most interestingly) pet accounts. That’s 8.7% of Facebook’s 955 million monthly active users. Despite the market’s reaction to this news, Facebook marketing still matters. Why? Because Facebook marketing still works– if businesses do it right. If […]

Facebook Marketing Fills the Movie Theatre

Saturday morning, Cincinnati’s Esquire Theatre introduced little-known movie Moonrise Kingdom on Facebook. Saturday evening, from my observation, both showings of Moonrise Kingdom appeared to sell out. As my husband and I, who aren’t particularly ardent film buffs, took our seats in the crowded theatre, we discussed how glad we were that the Esquire’s Facebook page alerted us […]

Today’s Top Social Media Networks

As a marketing consultant, businesses often ask me which social media networks they should include in their marketing plans. The number of social media networks is skyrocketing beyond yesterday’s trifecta of Facebook, Twitter and LinkedIn (although those are still the top three!). It can be dizzying to learn about these networks, let alone to decide […]

Why Isn’t Every Business Using Yelp for Customer Service?

My husband and I had a great experience dining at Jimmy G’s, so I wrote them a five-star review on Yelp. Less than an hour later, I received an email from Ross, the manager, thanking me for reviewing the restaurant. At first I thought, “What courtesy! How kind! How unusual!” But then I thought… “Why […]

Why the Facebook Timeline Makes Marketing Sense

Lately, I’ve heard many complaints about the new Facebook timeline for businesses. Change can certainly be unwelcome and inconvenient, but the new timeline design has actually improved Facebook marketing opportunities for businesses. A Simply Measured study released at the end of March shows that brands received, on average, a 46% increase in engagement when updating […]