Big Businesses Just Don’t Get Customers

Small Business Maintains the Marketing Edge with Customer Engagement In a recent poll with 58 senior-level retail executives, a mere 10% listed store associates as one of the top factors affecting their brand’s customer engagement. Instead of the people in their stores, 63% of retail executives chose “Brand image/marketing” as a primary driver of customer […]

Don’t Take Your Marketing Metaphors Too Far

Since I named my small business marketing firm Zoo in a Jungle Marketing, it’s pretty clear that I approve of marketing metaphors. Taken from Peter DeVries’ quote “Life is a zoo in a jungle,” my company name promotes stepping outside the constraining zoo of your immediate business environment into the jungles of possibility. But some […]

Avoid the ‘Alphabet Soup’ Product Naming Approach

Naming products and services is an incredibly important element to your branding strategy and marketing plan. Ideal product names are clearly descriptive, motivating to customers and memorable. Or, you could take LG’s example and go with the alphabet soup approach: The LG G Pad F 8.0 (don’t forget it’s trademarked!) is a real product. Try to imagine a […]

Small Businesses, Do Your Employees Believe in Your Marketing?

Employees play an important role in small business marketing– even when they aren’t in the marketing department. Customers’ impressions and beliefs about your business are largely built around interactions they have with your employees. So, it’s important that employees believe in your marketing and support your brand. All too often, I have seen employees undercut […]

Before Choosing a Business Name, Run it by a Teenage Boy First

Or you might miss unfortunate innuendo. Fallas looks like a perfectly fine name… until you say it out loud. This probably wouldn’t be my first choice when shopping for school uniforms. The “Teenage Boy” test might seem unconventional, but it could just save your marketing and branding from public ridicule.

Eight Terrible Small Business Names

Small businesses have the great advantage of being unique and full of personality. Your small business’ name should highlight what makes your brand special. But some business owners go too far, try too hard or don’t think about alternate interpretations customers might have. From made-up words to edible children, here are eight examples of terrible small business names: […]

What Church Potlucks Taught Me about Marketing

There’s a curious phenomenon at church potlucks, which anyone who has cooked for one has witnessed. Simply cooking a dish you know to be delicious is not enough to entice people to eat it. As my mom taught me, you have to nicely display and properly portion the food. Slice meat into individual servings, and cut […]

Five Terrible Small Business Marketing Taglines

Positive reinforcement can be very powerful, which is why I wrote Ten Great Small Business Marketing Taglines. But we often remember negative examples more clearly.  Here are five examples of bad small business marketing taglines, along with some tips for every small business. Apollo – Quality Since 1910 What kind of small business do you think Apollo is? […]

Ten Great Small Business Marketing Taglines

Small businesses have many advantages over big businesses– the ability to build real relationships with customers, agility, flexibility, and more. But brand awareness is one area where the big guys excel. They have millions of dollars in marketing budget to educate customers about what they do and just why customers should care. Because of that, a […]

Marketing Podcast: Facebook Timeline for Business

In this small business marketing podcast, learn some tips for marketing with the new Facebook Timeline and why I believe it’s a good marketing tool. For instance, businesses should change their cover image to match current marketing campaigns. Listen or download below: Marketing Podcast: Facebook Timeline for Business (3.1MB) This segment first aired during “Getting Down […]