3 Examples of Videos for Small Business Marketing

Small businesses are particularly well suited to video marketing campaigns, as I wrote about in “How Videos Boost Your Small Business Marketing.” Usually, the founder or employees are personable characters, which result in compelling and memorable videos.

To give you inspiration, here are three marketing videos I produced for clients.

Small Business Marketing Video Example

Watch the video: What Happens if You Don’t Winterize Your Sprinkler System

In this video for TriState Water Works, the founder of the company provides a dramatic example of failing to winterize a sprinkler system.

Small Business Marketing Video Example

Watch the video: Make these 2 Easy and Amazing Treats for Your Dog

Marketing videos don’t always need to feature the founder. Often, customer-facing employees make excellent videos that customers really relate to. In Grady Veterinary Hospital’s video, a receptionist shares healthy recipes for dog treats.

Small Business Marketing Video Example

Watch the video: Don’t Let the Wealthy Widows Get Away!

Marti Barletta is a speaker, so she always looks for opportunities to have her keynotes filmed. In this way, we turn a one-time event into an ongoing marketing campaign. In this speech to financial advisors, she shares details about how to earn business from affluent widows.

These three video marketing examples are quite different, but they have something in common: they are each extremely relevant to the organization’s customer target. And because of that focus, they have been very successful elements of my clients’ small business marketing efforts.

Facebook as a Customer Service Tool

Have you ever had a customer reach out to you with a customer service issue on social media?

Most businesses think of social media as only a marketing tool (if they think of these channels at all). But including social media in your customer service strategy could lead to happier customers who rave about your business in public.

Facebook as a Customer Service ToolOne great example of a business using Facebook for customer service is my client Grady Veterinary Hospital. The practice receives frequent queries on Facebook, and always responds promptly and thoroughly, in a caring manner. If appropriate, the staff replies publicly. This customer service approach on Facebook is partially responsible for the practice’s 194 reviews, averaging 4.3 stars.

Customer service personnel need to be adept at more than just phone and email communication. Small businesses should empower them to interact on Facebook, Twitter, Yelp or other social media where your business has a presence.

By honoring customers’ communication preferences, you show that you listen to them and that they are important to you. Already, a reconciliatory tone has been set. And the customer has an easy platform to shout your praises from the virtual rooftops.

How to Use Photographs in Your Marketing

A photograph is only worth a thousand words if you pick the right one for your marketing message. Here are examples from three photo shoots I have done for clients that we now use in their marketing campaigns.

Show your product in action.

How to Use Photographs in Your Marketing

Use a photo to tell the story of your brand and how it benefits your customers. TriState Water Works provides Prompt and Proven Sprinkler Service so that customers can enjoy lush lawns and beautiful gardens throughout the summer.

Rivet your audience.

How to Use Photographs in Your Marketing

Unique, dramatic or beautiful imagery will draw customers’ attention and interest them in your brand. Paramount Lawn + Landscape offers customers the beauty and drama of architectural landscape lighting, with the added benefit of security. For this product in particular, the photograph does more to encourage the sale than any marketing copy ever could.

Get personal.

How to Use Photographs in Your Marketing

Featuring people or animals is especially effective for small businesses that primarily provide services. This photograph for Grady Veterinary Hospital conveys happy, healthy pets and compassionate, understanding care.

Here’s something to avoid: clichés. Stock photography clichés like a woman wearing a telephone headset or a family holding hands and smiling cloyingly at the camera are completely useless for communicating marketing messages. Customers are so accustomed to seeing these images that they have become meaningless. I won’t even include an example stock photo image, because it might cause you to skip reading this paragraph entirely.

Finally, high-quality, professional photos are much more effective than ones taken by an amateur with a smartphone. Professional photographers know how to tell a story with their camera and capture your brand’s benefits to best effect. Choose a photographer who understands your business goals and brand personality.

Ten Great Small Business Marketing Taglines

A Million Gallons of FunSmall businesses have many advantages over big businesses– the ability to build real relationships with customers, agility, flexibility, and more.

But brand awareness is one area where the big guys excel. Building Lasting Relationships with Clients and CandidatesThey have millions of dollars in marketing budget to educate customers about what they do and just why customers should care. Because of that, a big brand’s tagline can be esoteric, aspirational and vague. Think Nike’s Just Do It or Coca Cola’s Open Happiness.

Irresistible Ice CreamA small business marketing tagline has to work harder, though. It needs to tell the story of what you do and why customers love you in one small, memorable package. It’s hard work, and that’s why many small businesses don’t have a tagline. But the effort is worth it. Just check out these ten great small business marketing taglines:

Prompt and Proven Sprinkler Service Clearly a Better Carwash

  1. Newport Aquarium – A Million Gallons of Fun
  2. Graeter’s – Irresistible Ice Cream
  3. TriState Water Works – Prompt & Proven Sprinkler Service
  4. Lighthouse Carwash – Clearly a Better Carwash
  5. LMB Associates – Building Lasting Relationships with Clients and Candidates
  6. Dewey’s Pizza – Hey! Ho! Let’s Dough!
  7. Thrive Chiropractic – Adjust. Advance. Thrive.
  8. VooDoo Doughnut – The Magic is in the Hole!
  9. WAVE POOL – A Contemporary Art Fulfillment Center
  10. Yats – Cajun. Creole. Crazy.

Hey! Ho! Let's Dough!A Contemporary Art Fulfillment Center

Cajun. Creole. Crazy.Each one of these taglines combine with the business name to clearly communicate what the business does, while letting customers know what makes it different and special from competitors. For Dewey’s Pizza, VooDoo Doughnut and Yats, the tagline conveys the fun vibe found at these establishments. Others, like LMB Associates and TriState Water Works set their service models apart from competitors.

The Magic is in the Hole Adjust. Advance. Thrive.

 

Five Tips for Small Business Marketing Research

Research is the best way to start a small business marketing strategy. Specifically, conducting research with your customers will help you learn what they care about, why they buy from you, what problems most affect them and other important issues that affect your marketing strategy.

1. For marketing that matters, find out what your customers really think

TriState Water WorksBy gaining real insight from customers, you avoid the pitfalls of mistaking assumptions for facts. My client TriState Water Works excels at helping customers optimize their sprinkler systems for efficient water use. However, in customer research, we uncovered that customers most value TriState Water Works’ promptness– plenty of convenient appointment times and technicians that show up on time. This insight allowed us to align our marketing campaigns with what customers care about most.

2. Let your customers talk… and talk

Grady Veterinary HosptialFor small business marketing purposes, forget multiple-choice questions and rating scales. An unstructured interview is the best way to uncover the hidden gems of insight your customers are just dying to share with you. During interviews, clients for Grady Veterinary Hospital described their relationship with the practice in rich, beautiful ways that inspired us to build a Facebook community that has become incredibly successful.

3. The most valuable insights are the ones that surprise you

Be prepared to learn a lot about your business you didn’t know! Pay attention to the surprising things customers say to you, and ask follow-up questions to learn more. These topics are fuel for marketing brainstorming.

4. Small business marketing research can start, well, small

Market research can seem overwhelming– large companies spend thousands of dollars and hours of effort perfecting their results. But small businesses don’t have those resources. Start small, and you can still gain valuable marketing insights.  Interview five of your best customers, and see what you learn.

5. Remember to act on what you learn

Knowledge for knowledge’s sake is a beautiful thing. But not in small business marketing. Start making changes to your marketing immediately– as soon are you learn something great.

 

Marketing is easy when you’re awesome

A couple weeks ago, I published a post imploring businesses to be good. Being good is important for your business, though it might not make your marketing any easier. But what if your business is not just good, it’s awesome? Being awesome opens the door to great marketing opportunities that makes your marketing strategy easy.

Here are three ways marketing is easy when you’re awesome:

1. PR and social media are easy

For many businesses, developing a compelling PR and social media strategy is hard– what do we say? who will care? who will spread the message? But for businesses that are awesome, PR is easy.

Grady Veterinary Hospital in Cincinnati, OH accepts animals in need from the SPCA. Right now, they are caring for a kitten that had been set on fire and loosed on a city street. Each day, they provide updates on the little guy’s progress. Because they do awesome things, their public relations and social media strategy is easy: Tell stories about the wonderful animals we help.

2. Word of mouth marketing is easy

It’s pretty obvious that if your business is awesome, your customers will want to talk about you. That’s the essence of word of mouth marketing. Give your customers something to talk about– a charitable initiative, an innovative application of your product or service that goes above and beyond what they could have imagined.

The BonBonerie is an extremely successful confectioner here in Cincinnati. Customer demand is so strong that they have an entire cafe dedicated to wedding cake tastings. Their business has been built mostly on word-of-mouth marketing because their business is amazing. The beautiful cakes, delicious flavors and careful service give customers plenty to rave about. Crafting this business wasn’t easy, but the word of mouth marketing is creating itself.

3. Employee satisfaction is easy

Happy employees make happy customers. When an employee believes in what she does, she wants to help each customer as much as she can. And, no surprise, employees find it easiest to believe in awesome employers.

When I worked at Apple, my fellow employees were 100% dedicated to the company’s way of doing business. Apple has a great employee training program and customer service methodology, and the employees already believe wholeheartedly in the products they sell. Because employees believe the company is awesome, they are able to provide customers with awesome experiences.

Marketing is easy when you’re awesome. “But my business isn’t awesome,” you might reply. So what are you going to do about it?