Reputation

What to do if spammers give you bad recommendations on Facebook

30 Apr

What to Do if Spammers Give You Fake Recommendations on Facebook

Customer Experience, Customers, Facebook Marketing, Social Media Marketing, word-of-mouth marketingFacebook, Marketing Case Study, referrals, Reputation, Reviews, Social Media, SPAM0 Comments

Even Marketing Experts Make Mistakes Back in 2013, I had just given birth to premature twins who needed constant love and care. Given Murphy’s Law, that’s exactly when four spam Facebook accounts gave my business low-star reviews, wrecking my Facebook…

23 Apr

Facebook Reviews Are Gone

Customer Experience, Customers, Facebook Marketing, Relationships, Social Media MarketingCustomer Engagement, Facebook, Facebook Recommendations, Reputation, Reviews, Social Media0 Comments

Recommendations Now Replace Reviews on Facebook If you visit your business’s Facebook Reviews page, you’ll notice it has a new look, and one critical piece is apparently missing. Customers can no longer write reviews! The familiar star ratings are gone!…

19 Nov

Small Business Podcast: Everything is Marketing

Branding, Customer Experience, Marketing PodcastsBrand Harmony, Dave Weatherholt, Marketing Podcasts, Reputation0 Comments

On David Weatherholt’s radio program “Getting Down to Business,” I explored further the concept that marketing is everything. Every interaction customer have with your business affects your brand. But what does “brand” mean? A synonym for “brand” is “reputation.” It’s…

Reputation

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