Facebook as a Customer Service Tool

Have you ever had a customer reach out to you with a customer service issue on social media? Most businesses think of social media as only a marketing tool (if they think of these channels at all). But including social media in your customer service strategy could lead to happier customers who rave about your […]

Make it Easy for Customers to See Your Marketing Content

When marketing your small business, keep in mind that customers are naturally less interested in seeing your marketing messages than you are in sharing them. One simple way to make it easier for customers to engage with your marketing content is to always think about removing barriers to accessing the content. Let’s say you have a […]

Is LinkedIn Right for Marketing my Small Business?

A few weeks ago, we answered the question Is Facebook Right for Marketing my Small Business? Today we shift focus to a different social media marketing platform, LinkedIn. LinkedIn is a professional networking platform with social elements, like status updates, groups and those connection update emails I’m sure you have received in your inbox. These are free tools […]

Microsoft’s Social Media Marketing Fail

Some marketing campaigns are so groan-worthy you have to share (and turn them into an object lesson). I received the following email from Microsoft, proclaiming, “You’re social, we’re social”: Object Lesson #1: Don’t Beg There are few things more pathetic than a brand begging you to be friends with them. I’m sorry, Microsoft, you can’t join […]

Marketing Your Personal Life on Facebook? Don’t.

In an apparent effort to raise advertising revenues, Facebook is now encouraging individuals to develop a marketing plan for their personal lives by advertising “important news” to their friends and family. Find that hard to believe? It happened to me just yesterday, when I shared the news I’m expecting. Here’s the picture proof (personal details […]

Marketing Podcast: Pinterest and Pilates

In this marketing podcast, Dave asks if a Pilates studio could use Pinterest in their small business marketing plan. I use this example to demonstrate how Pinterest could work for small businesses– and which businesses should just forget this social network altogether. Download or listen below: Marketing Podcast: Pinterest and Pilates (6.4 MB) This segment first […]

The Pinterest Marketing Checklist

With 14.9 million users as of July 2012, Pinterest is certainly a growing social network. But should it be part of your marketing plan? If you answer “yes” to the questions in my Pinterest Marketing Checklist, a Pinterest marketing campaign should probably be in your future. Are a significant portion of your customers or influencers women? […]

Why Facebook Marketing Still Matters

Facebook’s stock price plummeted on the news that 83 million of its user accounts are fake— either duplicates, spambots or (most interestingly) pet accounts. That’s 8.7% of Facebook’s 955 million monthly active users. Despite the market’s reaction to this news, Facebook marketing still matters. Why? Because Facebook marketing still works– if businesses do it right. If […]

Marketing Podcast: Top Social Media Networks

Russell Ball guest-hosted “Getting Down to Business” when we discussed today’s top social media networks and how they fit into your small business marketing plan. Listen for specific marketing advice on Twitter, LinkedIn and more. Download or listen below: Marketing Podcast: Top Social Media Networks (3.2 MB) This segment first aired during “Getting Down to Business” […]

Facebook Marketing Fills the Movie Theatre

Saturday morning, Cincinnati’s Esquire Theatre introduced little-known movie Moonrise Kingdom on Facebook. Saturday evening, from my observation, both showings of Moonrise Kingdom appeared to sell out. As my husband and I, who aren’t particularly ardent film buffs, took our seats in the crowded theatre, we discussed how glad we were that the Esquire’s Facebook page alerted us […]