Training

28 Jun

Your Receptionist May Be Your Most Important Employee

Customer Experience, Employees, Marketing, Small BusinessCommunication, Customer Service, Employees, Everything is marketing, Marketing Strategy, Purpose, Small Business Marketing, Training0 Comments

In Small Business Marketing, Receptionists Are on the Front Line Receptionist positions are often considered entry-level with high turnover. Small businesses don’t spend much time training the receptionist, sometimes just giving her an admonition to be friendly and punctual. But from…

09 Sep

Your employees want to be cross-trained

Customer Experience, EmployeesEmployees, Empowerment, Market Research, Steve Yastrow, Training1 Comment

How do I know your employees want to be cross-trained? They’ve told me. In my work with Yastrow & Company, we do extensive, in-depth employee research, and cross-training is the most universal request we hear. Practically every group of employees,…

Training

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