Angry Customers

26 Jan

Newsflash: Sharing User Fertility Data is Unethical

Facebook Marketing, Marketing Planning, PhilosophyAngry Customers, Customers, Flo, FTC, Legal, Marketing Ethics0 Comments

Fertility App Flo Apparently Needed to Be Told Health Info Should Be Confidential In a jaw-dropping violation of user privacy, women’s fertility app Flo shared highly personal user information with Facebook, including ovulation dates and period start dates. Even worse,…

23 Jul

How to Deal with Angry Customers

Customer Experience, Customers, Employees, Entrepreneurs, RelationshipsAngry Customers, Conversations, Customer Engagement, Customer Service, Customers, Employees, Motivating Customers0 Comments

Angry customers happen. Sometimes it’s your fault. Sometimes it isn’t. Above all, remain calm, practice humility and know that this interaction won’t last forever. As you assess the situation, mentally ask yourself these questions: What is the customer truly angry…

Angry Customers

Subscribe to Marketing News & Tips